Your coffee is on a mission! We aim to deliver within 5 to 7 working days from when you place your order. So, sit back and get your mug ready—good things are coming your way soon!
What are the shipping charges?
Free shipping for orders above INR 499—because we believe in delivering happiness (and coffee) without extra costs! For orders under INR 499, a nominal fee of INR 45 applies.
How do I check the status of my order?
You can check the “Orders” section on our website or just sit back and wait for our updates—we’ll send you email notifications as your coffee makes its journey from our hands to yours.
Do you offer wholesale or bulk pricing?
Absolutely! We love big orders. For wholesale or bulk inquiries, please reach out to us at trade@rootsdelphic.com—we’d be thrilled to chat about your coffee needs.
What coffee beans do you use?
Only the best! We use specialty-grade, premium Arabica beans, handpicked with love from our Chikkamagaluru plantations. Each bean is a tiny bundle of flavor waiting to be discovered.
What is your shipping and delivery policy?
All orders placed before 10 AM are dispatched the same day, while orders placed after 10 AM will be sent out the next working day. Expect your coffee to arrive in 5 to 8 working days.
Where do your coffee beans come from?
Our beans are homegrown from the beautiful, lush estates of Chikkamagaluru. With Roots Delphic, you’re tasting the heart of India’s coffee culture in every sip.
What is the caffeine content of your coffee?
Only applies to our roasted beans for now—our coffee powder is so naturally good, it doesn’t need any extra measurements! Enjoy a balanced boost with every cup.
Do you add sugar or sweeteners to your products?
Nope, our coffee is as pure as it gets! We believe in letting the true flavor of coffee shine—no sugars, no sweeteners, just the authentic taste.
Do you ship outside of India?
We’re currently sending our goodness across India, but if you’re desperately craving our products (who could blame you?), just text us on WhatsApp or email. We might just find a way to make it happen…because who can resist a little international love?
I’m facing problems placing an order online. What should I do?
First, double-check your internet connection—it’s amazing how that can fix things! If it’s still giving you trouble, our customer service team is here to help.
Can I change my order after paying?
If you need any changes, reach out to us through social media or give us a call, and our customer service team will gladly assist you.
I haven’t received my order yet; my parcel seems lost. What can I do?
Once your order is placed, we send a confirmation to your registered email. While we don’t yet have live tracking, feel free to contact us if it seems like your coffee is taking an extended detour.
How can I obtain a copy of my receipt?
A copy of your receipt is sent to your registered email once you place your order. If you need another copy, just drop us a message, and we’ll send it over.
What’s your return and refund policy?
For all details, please visit our website or get in touch with our customer service team—they’ll guide you through any questions you might have about returns and refunds.
Do you offer custom blends?
While we specialize in our curated blends, we are open to working with customers on custom orders for special events, gifts, or wholesale needs. Please reach out to our team or mail us at trade@rootsdelphic.com and we’ll be happy to discuss your requirements.
How do you ensure the quality of your coffee?
We prioritize uncompromising quality by sourcing only the finest beans, grown at altitudes of 4600–5500 ft. Our experienced artisans carefully roast each batch, and we conduct cupping tests for every harvest to ensure the best flavor profiles. Additionally, our commitment to transparency and traceability ensures every cup is a reflection of quality craftsmanship.
Can I subscribe to receive coffee regularly?
Yes, we offer subscription services for regular deliveries of your favorite Roots Delphic blends. You can choose the frequency and type of coffee you prefer, ensuring you never run out of your premium coffee.
What is the shelf life of Roots Delphic coffee?
For optimal freshness, we recommend consuming our coffee within 3-6 months of purchase. However, it remains safe to consume for up to 12 months if stored properly in a cool, dry place. Keep it fresh, keep it bold!
What is cupping and why do you do it?
Cupping is a process where our team evaluates the flavor and quality of coffee beans from each harvest. It helps us ensure consistency and identify the best beans for roasting. We perform cupping tests on every batch to guarantee that every cup of Roots Delphic coffee meets our high standards.
What is the best way to brew Roots Delphic coffee?
The best brewing method depends on your preference. Whether you enjoy a rich espresso, a smooth pour-over, or a traditional South Indian filter brew, Roots Delphic coffee shines with all methods. We recommend experimenting with different brewing techniques to find your perfect cup.
What is the significance of SDG 5 in your business?
At Roots Delphic, we align our mission with SDG 5, focusing on empowering women, particularly single mothers, who play a vital role in their families and communities. We support these women by donating 20% of our yearly net worth to children’s health and education, fostering a brighter and more inclusive future.
