Returns and Cancellations: We do not accept returns on opened items due to the consumable nature of our products. However, if you receive a damaged, defective, or incorrect item, we offer a full refund or free replacement within 7 days of delivery. Please inspect your items upon receipt. If the packaging appears damaged or tampered with, do not accept the delivery and contact us immediately.
Order Cancellations: If you wish to cancel an order that has been shipped but not yet delivered, please contact our customer support team as soon as possible. Please note that original shipping charges will be deducted from your refund. For returns, our delivery partner will pick up the product within 2-3 working days.
Refund Process: Once your return is processed, we will notify you via email. The refund will be credited back to your original payment method within 15-20 working days after approval.
For any assistance or inquiries, our dedicated customer support team is here to help. You can reach us at: 📧 Email: assist@rootsdelphic.com 📞 Call/WhatsApp: +91 94817 11347, +91 94817 11809
Alternatively, you can visit our Contact Us page for more details. We’re always happy to help you out with your coffee journey!
